Some users have said that they are not receiving emails using the Mail app on their iPhone after the latest iOS 17 update. Below are possible reasons why your email may not be working on your iPhone in iOS 17, and a few solutions to fix it:
KEY TAKEAWAYS
- If you can’t receive email in the Mail app on your iPhone running iOS 17, there are a few things you can try.
- To fix the problem, try refreshing, restarting, or reinstalling the Mail app.
- Ensure Background App Refresh is enabled and email addresses and passwords are correct.
- Check iOS Fetch, Mail and notification settings on your iPhone.
If you’re not getting emails on your iPhone running iOS 17, several issues could be the culprit. These include a lost connection with the server, an old stored password, incorrect mail settings, and more.
Let’s go over each possible cause and see what you can do when you’re not getting emails on your iPhone running iOS 17.
How to fix iPhone not receiving emails in iOS 17
1. Make sure your iPhone is connected to the internet
It might seem obvious, but you need Wi-Fi or Cellular Data connection to receive emails on your iPhone. If your internet connection is spotty or weak, Mail will have trouble receiving and loading emails on your iPhone. Here’s what to do:
- Turn on Airplane Mode, wait a few seconds and turn it off.
- Restart your Wi-Fi router/modem.
2. Restart the Mail app
If the above step didn’t solve the problem, you should force the Mail app to close and then restart it.
If your iPhone has a Face ID:
- Swipe up from the bottom of the screen and pause about halfway up the screen to reveal the app switcher.
- Swipe the Mail app up and off the top of the screen to close it.
- Tap the Mail app again to relaunch it.
If your iPhone has a Home button:
- Double-click the Home button to reveal the app switcher.
- Swipe the Mail app up and off the top of the screen to close it.
- Tap the Mail app again to relaunch it.
3. Manually refresh the Mail app
If the Mail app isn’t updating, sometimes it’s as simple as a temporary glitch in the app, and you can fix it by refreshing the app.
- Open the Mail app.
- Swipe down from the top to force Mail to refresh and load new emails.
4. Make sure your email account is added on the iPhone Mail app
If you’re still not receiving emails on the Mail app on your iPhone, you’ll have to make sure your email account is properly set up and linked.
- Open Settings and scroll down to Mail.
- Tap Accounts and then Add Account.
- Do one of the following:
- Tap a service—for example, iCloud, Google or Microsoft Exchange—then enter your account information and follow the onscreen instructions.
- Tap Other, tap Add Mail Account, then enter your account information and follow the onscreen instructions.
- Once signed in, your email account should be linked to your iPhone’s Mail app.
5. Try logging into your email on a different device
If you have more than one iOS device, try logging into your email on that device and see if it will update.
If your email still doesn’t update, the problem could be with the email service provider – maybe their system is temporarily down due to a fault or an upgrade. Contact them and find out when service will be restored.
6. Make sure Background App Refresh is enabled
If you’re not getting emails on your iPhone, it could be that the Mail app is not refreshing its content in the background, and you should make sure that it is.
- Open the Settings app on your iPhone and tap General, and then Background App Refresh.
- Check where it says Background App Refresh at the top. If it’s set to Off, tap the option.
- Choose how you want the content of apps to be updated in the background – tap either Wi-Fi or Wi-Fi & Mobile Data.
7. Check that your email address and password are entered correctly
If the Mail app isn’t loading emails, it could be that there’s a problem with the username and/or password for your email account. In that situation, it’s most likely that you’ll get a pop-up window in the Mail app asking you to enter your username or password again. When you get the pop-up, ensure that you’ve entered it correctly.
If you don’t get that pop-up, you may want to remove the email account from your phone and set it up again. Check out the section on how to do that later in this article.
8. Check iOS Mail Fetch
Your phone’s default settings for fetching new emails are based on the settings available through your email provider. If your provider doesn’t support Push notifications (where emails are sent to your phone as they arrive, in real time), it will automatically enable Fetch (where your phone retrieves emails regularly at preset times).
These settings impact how your phone receives emails. To adjust them follow the steps below:
- Open the Settings app and scroll down to Mail.
- Tap Accounts.
- Tap Fetch New Data.
- Make sure the toggle for Push is turned on – if it has a gray background, tap it so it becomes green, meaning it’s turned on. You can also adjust how often data is "fetched" on this page.
9. Check your notification settings
You may be receiving emails on your iPhone, but simply not getting notifications from them. Try checking your iPhone’s notification settings. Here’s how:
- Open the Settings app.
- Tap Notifications.
- Tap on Show Previews at the top.
- Tap Always so you’ll receive notifications even if your iPhone is locked or unlocked.
- To make sure notifications are turned on for Mail, tap Back on the top left to go back to the notification settings. Under the sub-menu Notification Style, find and tap Mail.
- In the app’s notification settings, you’ll see a toggle next to Allow Notification. If it’s gray, it means it’s off, and you should tap it to turn it on – it will become green.
10. Update your iPhone
Ensure that your iPhone has the latest version of iOS. When you update or upgrade your phone, built-in apps like Mail will also be updated or upgraded. Updating an iPhone is really easy. You can do so wirelessly. Here’s how:
- Open the Settings app on your iPhone and tap General.
- Tap Software Update.
- If an update is available, tap Update Now and follow the onscreen instructions.
11. Restart your iPhone
If the Mail app is still not updating, shut down your iPhone and then restart it. Then check if the Mail app start updating again. Sometimes restarting an iPhone is what it takes to clear out problems in your memory or with an app.
To restart an iPhone 15, iPhone 14, iPhone 13, iPhone 12, or iPhone 11/XS/XR, follow these steps:
- Press and hold the Side button and Volume up or Volume Down button at the same time. When the slide to power off slider appears, release the Side and Volume buttons.
- Move the slider from left to right to shut down the phone.
- Wait 15-30 seconds.
- To power the phone back on, press and hold the Side button until the Apple logo appears, then release the Sidebutton.
To restart iPhone SE (2nd and 3rd generations)
- Press and hold the power button. When the slide to power off slider appears, release the power button.
- Move the slider from left to right to shut down the phone.
- Wait 15-30 seconds.
- To power the phone back on, press and hold the power button until the Apple logo appears, then release the powerbutton.
12. Check your Mail settings
The reason you are not receiving emails on your iPhone could include a number of incorrect mail or fetch settings. This may be a setting issue. Apple has a mail support page. This page lets you verify your email settings. Here is how:
- Visit Apple mail support page.
- Find the "Mail Settings Lookup" section.
- Enter your email address in the text field provided.
- And then click the "Verify" button.
- You will be provided your mail settings.
- Go to Settings > Mail > Accounts and manually review your settings.
13. Delete and re-add email account
Assuming that none of the methods above have resolved the issue, one thing you can try when Mail isn’t receiving emails is to delete your email account from the iPhone and then set it up again. Before you do this, you should note these:
- This just removes the account from your iPhone and will not delete your email account. In other words, you can still access your email account via a web browser.
- This will remove all emails from your iPhone. But emails won’t be deleted from mail servers.
Here is how you can do this:
- Open the Settings app on your iPhone, tap Mail, then tap Accounts.
- Tap the email account you want to remove from your iPhone, then tap Delete Account.
- After deleting, restart your iPhone.
- Now go to Settings > Mail, then tap Accounts and Add Account.
- Do one of the following:
- Tap a service—for example, Google, iCloud or Microsoft Exchange—then enter your account information and follow the onscreen instructions.
- Tap Other, tap Add Mail Account, then enter your account information and follow the onscreen instructions.
14. Reset Network Settings
If you are still having this issue, you may want to reset your network settings. I did not include this tip above in the “Internet connection” section because this may seem extreme. Some users have said that resetting network settings fixed their Mail problem. When you reset your network settings, all of your network and Internet related data will be erased. For example, your Wi-Fi passwords will be deleted.
- Open your phone’s Settings app, tap General, and then tap Transfer or Reset iPhone.
- Tap Reset, and then tap Reset Network Settings.
- When asked, enter your iPhone passcode, and then tap Reset Network Settings to confirm.
15. Uninstall and reinstall the Mail app
If Mail still won’t load emails on your iPhone, simply delete the Mail app and then download and install again. Here is how:
- Find the Mail app on your iPhone, then press and hold your finger down on its icon.
- In the pop-up menu, select Remove App.
- Then select Delete App in the next pop-up.
- Tap Delete on the next pop-up.
16. Contact your email provider or system administrator
- Contact your email provider or check their status webpage to see if there’s a service outage.
- Ask your email provider or system administrator if you turned on any security features or restrictions, like two-step verification, for your email account. You might need a special password or may need to request authorization from your email provider to send and receive email on your device.
- Check your email account settings with your email provider or system administrator to make sure that they’re correct.
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